Terms and conditions

These terms apply when you buy from LOWQUE on lowque.com. By placing an order you accept them, so please read them once. Nothing here takes away your rights under Nigerian consumer law. Last updated 18 October 2026

Who we are

lowque.com is run by LOWQUE (Lowque Retail x Distribution), a retailer and distributor of elite men’s fashion. Contact us at support@lowque.com or on WhatsApp at +234 904 444 5817.

The pieces

We describe and photograph each piece as accurately as we can. Colours can look slightly different from one screen to another, which is one reason you can check your order before you pay.

Sizes are European. The size guide shows how to choose, and we are happy to advise on WhatsApp before you order.

Prices and currencies

Prices are in Nigerian naira. The delivery fee is shown separately at checkout, before you order.

Prices shown in other currencies are a guide at our displayed rate. Every order is charged in naira, and your bank sets the exchange rate it applies.

If a price on the site is clearly wrong, we tell you before preparing your order, and you can cancel at no cost.

Your order

Placing an order is an offer to buy. We accept it when we start preparing it, and the delivery days count from then.

A pay-on-delivery order needs one confirmation from your WhatsApp. If we cannot confirm it with you, we may cancel it.

We may decline an order, for example when we cannot reach you, or after earlier deliveries were refused. If you have already paid, we refund you in full.

Paying

You can pay online by card or bank transfer, through Paystack or Flutterwave. An order counts as paid only once the payment is confirmed.

Paying online at checkout takes a discount off your pieces, shown before you pay, and paid orders are processed first.

Where pay on delivery is offered, you can instead pay a deposit online at checkout and the rest at the door. A deposit takes a smaller discount off your pieces, shown before you pay, and the delivery fee is charged.

Pay on delivery is available in Lagos, Abuja and most Nigerian states. You check your order at the door, then pay by bank transfer or POS before the courier leaves.

Orders to some northern states, and all orders from outside Nigeria, are paid before dispatch. The checkout shows which applies to you.

Discount codes carry their own conditions, shown when you apply them. One code per order, and codes cannot be exchanged for money.

Delivery

Delivery takes 9 to 16 days from the day your order is confirmed or paid, and 21 to 28 days for kaftans and other pieces sewn to order. The courier calls before arriving, so please keep your phone on.

Orders outside Nigeria ship by DHL Express, or another courier we offer, and delivery is charged separately. Import duties and taxes are set by your country and paid by you on arrival.

If a delivery runs late, we tell you and keep you updated until it reaches you.

Checking, returns and exchanges

Check your order before you pay. If the size or colour is wrong, refuse it and owe nothing.

Paid in advance? You can still check it at the door. If it is not what you ordered, or you do not like it, refuse it at the door and we refund you in full within 14 working days. This applies to deliveries within Nigeria.

Paid a deposit? The same applies: refuse it at the door and we refund your deposit in full within 14 working days.

If something is not right after delivery, message us on WhatsApp with your order reference and we will agree the next step with you. Exchanges for another size or colourway are arranged the same way, and returns from abroad are agreed before anything is sent back.

Refunds go back to the card or account you paid from. The Delivery and returns page has the details.

Refused deliveries

If an order is refused at the door for a reason other than a fault on our side, or the courier cannot reach you, we may ask you to pay before dispatch on future orders.

Your account and LOWQUE Private

LOWQUE Private is free. You sign in with a link sent to your email, so please keep your email account secure. We may close an account used to place false orders or to misuse the shop.

Our content

The photographs, words and design of lowque.com belong to LOWQUE. Please do not copy them for commercial use without our written permission.

Our responsibility

We are responsible for delivering what you ordered, as described. We are not responsible for losses we could not reasonably foresee, or for delays caused by events outside our control.

Nothing in these terms limits your rights under the Federal Competition and Consumer Protection Act 2018 or any other law that protects you.

Your personal data

How we use your personal data is explained in our privacy policy.

Changes and the law

We may update these terms. The version on this page when you placed your order applies to that order.

These terms are governed by the laws of the Federal Republic of Nigeria. If something goes wrong, please talk to us first; most problems are solved quickly on WhatsApp. If not, the courts of Nigeria have jurisdiction.

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